1. GENERAL PROVISIONS
1.1. This User Agreement (the "Agreement") governs the use of the lvlbox website, personal accounts, online resources, digital products, services and other materials provided through https://lvlbox.eu/ and related resources, including the digital advent calendar "Santa's Workshop" at https://lvlbox-advent.pages.dev/ (together, the "Site").
1.2. The Site is operated by Mariia Zhukova, doing business in Spain (the "Operator", "we").
1.3. By using the Site, registering, paying for services or digital products, or otherwise interacting with the Site, you (the "User") confirm that you:
- have read this Agreement and the Privacy Policy and accept their terms;
- have sufficient legal capacity (or act with the consent of a legal guardian) to enter into this Agreement.
1.4. Users who are minors need the consent of a parent or legal guardian in accordance with the laws of their country of residence. Digital products and services are paid for by an adult User.

2. DEFINITIONS
2.1. Personal account: a personal section of the Site available after registration.
2.2. Services: Site features, programmes, materials, tasks, personal account, quests, events and other products available through the Site.
2.3. Services provided: access to content, materials, services, programmes, consultations and other products on the Site.
2.4. Digital product: digital content the User receives online after payment, including the advent calendar "Santa's Workshop" with tasks, crafts and bonus materials in PDF format.
2.5. Purchase code: a unique code and personal link that give the User access to a paid Digital product.

3. REGISTRATION AND PERSONAL ACCOUNT
3.1. To register a Personal account, the User provides:
- a name (real name or nickname);
- a valid email address;
- additional details if required to provide the services.
3.2. The User agrees to:
- keep login details (username, password) confidential;
- not share login details with third parties.
3.3. The Operator is not liable for losses caused by the User sharing login details with third parties or by their unauthorised use.
3.4. The User confirms acceptance of this Agreement by a separate action (for example, ticking a checkbox) when registering, placing an order or paying.
3.5. No registration on the Site is needed to buy and use Digital products.

4. SERVICES AND ACCESS
4.1. The Operator provides access to lessons (missions), quests, materials, personal accounts, Digital products and additional services after registration (where required) and payment (where required).
4.2. The Operator may change the content, range of services, their features, prices and access terms, notifying the User through the Site or by email. Such changes do not worsen the terms of a Digital product that has already been paid for.

5. PAYMENT
5.1. Services and Digital products are paid for through the Stripe payment system (Stripe Payments Europe, Ltd.) on Stripe's secure payment page.
5.2. Payment data is processed by Stripe under its Privacy Policy. The Operator does not receive, store or process bank card details. From Stripe, the Operator receives only the information needed to fulfil the order: name, email, amount, payment date and any promotion code used.
5.3. Prices are set in euros (€). Stripe's payment page may offer payment in the User's local currency; the User may choose to pay in euros instead. When paying in local currency, Stripe applies its own exchange rate and includes a conversion fee (from 2 to 4%) in the amount shown. When paying in euros with a card in another currency, the conversion is made by the User's bank.
5.4. Stripe sends the payment confirmation (receipt) to the email address given at checkout.
5.5. Promotion codes and discounts are valid for the period and on the terms stated when they are issued. A promotion code applies once to one purchase and cannot be exchanged for money.
5.6. Refunds for services are made in the cases provided for by EU and Spanish law and on the terms of the Public Offer (rules on cancellation and missed lessons). Refunds for Digital products are governed by section 6 of this Agreement.

6. DIGITAL PRODUCTS. THE "SANTA'S WORKSHOP" ADVENT CALENDAR
6.1. What you buy: access to the digital advent calendar "Santa's Workshop" for the December 2026 season: 24 doors with tasks at three difficulty levels, crafts and bonus materials in PDF format. The price is shown on the Site and on the payment page.
6.2. A free demo with the first four doors is available before purchase, so the User can check in advance how the calendar works on their device.
6.3. Access opens immediately after successful payment on the device used to pay. The User receives a Purchase code and a personal link, shown on the page after payment and in the game profile.
6.4. Calendar doors open by date: one per day from 1 to 24 December 2026. Missed doors remain available. If the calendar is bought after 1 December, all past doors are open straight away.
6.5. One purchase works on no more than 3 (three) devices. Game progress is stored separately on each device, in the browser's memory. Clearing browser data may erase progress on that device; access itself can be restored with the personal link.
6.6. The Purchase code and personal link are only for the buyer and their family. They must not be published, sold or given to other people. The Operator may block a Purchase code that is shared publicly or used in breach of this Agreement.
6.7. The calendar needs an internet connection and a modern browser (Safari, Chrome, Edge or similar). It can be installed on the device's home screen as an app; this is optional.
6.8. Crafts and bonus materials are provided for personal, non-commercial use. They may be printed for your own family as many times as you like. Commercial use of the materials, including in paid lessons, without the Operator's written permission is prohibited.
6.9. Right of withdrawal. A User who is a consumer in the EU has the right to withdraw from the contract within 14 days. Because the Digital product is supplied immediately after payment, by paying for it the User gives express consent to the immediate start of supply of the digital content and acknowledges that they lose the right of withdrawal from that moment (Art. 16(m) of Directive 2011/83/EU; Art. 103(m) of the Spanish Consumer Protection Law, Real Decreto Legislativo 1/2007).
6.10. Regardless of clause 6.9, the Operator will give a full refund if the calendar does not work on the User's device for a technical reason on the Operator's side and the problem has not been solved within 7 days of contacting us, and also in the case of a mistaken or duplicate payment. To request a refund, write to gameboxlvl@gmail.com and give the email address the receipt was sent to. Refunds are made through Stripe to the same card.
6.11. Access to the calendar remains available at least until 1 March 2027. Crafts and bonus materials downloaded in PDF format remain with the User after that date.

7. USER OBLIGATIONS
7.1. The User agrees to:
- use the Site and Personal account only for lawful purposes;
- not disrupt the Site, its servers or network infrastructure;
- not attempt to gain unauthorised access to other people's accounts, Purchase codes or restricted materials;
- not post materials that infringe copyright, data protection laws, standards of decency or the rights of third parties;
- not use the Site to send spam, malicious code, phishing or for other unlawful actions.
7.2. The User is responsible for all actions taken through their Personal account or Purchase code, including actions of third parties who gained access through the User's fault.
7.3. The User confirms that the information they provide when registering, paying or using the Site is accurate and true.
7.4. Using the Site may involve storing cookies and data in the browser's memory (localStorage). The User consents to this as described in the Privacy Policy and in the consent tools on the Site.

8. LIMITATION OF LIABILITY
8.1. The Operator provides the services and materials of the Site "as is" and makes reasonable efforts to keep them running smoothly, but does not guarantee that they will be free of interruptions or errors.
8.2. The Operator is not liable for:
- interruptions to the Site caused by the internet, the User's equipment or browser, payment systems or hosting, or actions of third parties;
- loss of game progress caused by clearing browser data, changing or resetting a device;
- indirect losses and loss of profit.
8.3. If the User breaches this Agreement, the Operator may restrict or end access to the Personal account or Purchase code. Refunds for paid lessons in this case are governed by section 6 of the Public Offer.
8.4. Nothing in this Agreement limits the Operator's liability where such limitation is not allowed by law, or affects the consumer's mandatory rights.

9. INTELLECTUAL PROPERTY
9.1. All materials on the Site (design, texts, images, characters, tasks, courses, crafts, software code, etc.) are protected by copyright and belong to the Operator or to third parties who have granted the right to use them.
9.2. Copying, distributing, reproducing, publishing or using the Site's materials without the Operator's written permission is prohibited, except as expressly allowed by clause 6.8.

10. DATA PROTECTION
10.1. The User confirms that they have read and accept the Privacy Policy published on the Site. The Privacy Policy is an integral part of this Agreement.
10.2. Users' personal data is processed in accordance with the Privacy Policy at https://lvlbox.eu/privacy-policy and the requirements of Regulation (EU) 2016/679 (GDPR).

11. CHANGES TO THE TERMS
11.1. The Operator may change the terms of this Agreement.
11.2. The amended version takes effect when published on the Site, unless stated otherwise. Orders already paid for are governed by the version in force on the date of payment.
11.3. Continuing to use the Site after changes means the User accepts the updated Agreement.
11.4. The Operator may notify Users of significant changes by email or through the Personal account.
11.5. The current version of the Agreement is always available at https://lvlbox.eu/user-agreement and is the official version. Previous versions are kept by the Operator.
11.6. The Agreement is also published in English and Spanish. In the event of any discrepancy between the translations, the Russian version prevails.

12. GOVERNING LAW AND DISPUTES
12.1. This Agreement is governed by the law of the European Union and Spain.
12.2. Any disputes relating to this Agreement are resolved through negotiation. To start, email us at the address in section 13; we reply within 7 days.
12.3. If no agreement is reached, the dispute is heard in court in accordance with Spanish law. This does not deprive a consumer of the right to bring a claim in the courts of their place of residence and does not limit the rights given to them by the mandatory rules of their country of residence.

13. CONTACT
For questions about this Agreement, payment and access to Digital products, email the Operator at: gameboxlvl@gmail.com.